Terms and Conditions

1. General Information

By using our website (www.casacarino.com) and purchasing products from Casa Cariño Intimates LLC (“Casa Cariño,” “we,” “us,” “our”), you agree to these Terms & Conditions. Please read them carefully before placing an order.

2. Eligibility

  • You must be at least 18 years old (or the age of majority in your state/country) to purchase from our site.

  • By placing an order, you confirm that the information you provide is true and accurate.

3. Products & Availability

  • We make every effort to display our products, sizing, and colors accurately. However, actual colors may vary slightly due to monitor/device settings.

  • All products are subject to availability. We reserve the right to discontinue any item at any time.

4. Pricing & Payments

  • Prices are listed in USD and are subject to change without notice.

  • Sales tax will be applied where required by law.

  • We accept payment methods as listed at checkout.

5. Orders & Shipping

  • Once you place an order, you’ll receive a confirmation email. This does not guarantee acceptance of your order; we reserve the right to cancel or refuse service.

  • Processing times are typically 2–4 business days, not including shipping time.

  • Domestic and international shipping options, rates, and estimated delivery times are provided at checkout.

  • We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

6. Returns & Exchanges

  • Due to the intimate nature of lingerie, all sales are final for hygiene reasons.

  • We only accept returns/exchanges if an item arrives defective or damaged. Customers must notify us within 3 days of delivery with photo evidence.

  • Approved returns must be unworn, unwashed, with original tags and packaging.

7. Limitation of Liability

  • Casa Cariño is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our maximum liability is limited to the purchase price of the product(s) in question.

8. Intellectual Property

  • All content on this website, including logos, images, and product designs, is owned by Casa Cariño Intimates LLC.

  • You may not reproduce, distribute, or use our content without prior written consent.

9. Privacy Policy

  • Personal information collected during checkout is used only to process and deliver orders, in line with our Privacy Policy.

10. Governing Law

  • These Terms are governed by and construed in accordance with the laws of the State of California, USA.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of Los Angeles County.